At The Music Loft, we strive to provide high-quality digital products. Due to the nature of digital goods, all sales are final. However, we understand that issues may arise, and we are committed to ensuring customer satisfaction.
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No Refunds on Digital Products 1.1 Since digital products cannot be physically returned, we do not offer refunds or exchanges once a purchase is completed. 1.2 By purchasing from our store, you acknowledge and agree to this policy.
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Exceptions for Refunds 2.1 Refunds may be considered under the following circumstances:
The product was not delivered due to a technical error.
The downloaded file is corrupted and cannot be accessed.
Accidental duplicate purchases were made. 2.2 If you experience any of the above issues, please contact us within 7 days of purchase with proof of the problem.
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Requesting a Refund 3.1 To request a refund, email us at [Your Contact Email] with the following details:
Order number
Description of the issue
Screenshot or proof of the problem 3.2 Our support team will review your request and respond within 3-5 business days.
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Resolution Options 4.1 If a refund request is approved, we may offer one of the following resolutions:
A replacement file or updated download link.
A store credit for future purchases.
A full or partial refund, depending on the issue.
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Chargebacks & Disputes 5.1 If you have an issue with your purchase, we encourage you to contact us before initiating a chargeback or dispute. 5.2 Unauthorized chargebacks may result in the suspension of your account and access to future purchases.
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Contact Us For any questions regarding our return policy,